Privacy Policy

At Castle Hills Pediatric Dentistry, your privacy is important to us. We are committed to protecting the personal information shared by parents, guardians, patients, and website visitors. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, schedule an appointment, contact our office, submit a referral, make a payment, or use any online form available on our website.

By using our website, you agree to the terms described in this Privacy Policy.

Information We May Collect

Castle Hills Pediatric Dentistry may collect personal information that you voluntarily provide through our website, appointment forms, contact forms, patient referral forms, online payment pages, phone calls, or other communication methods.

This information may include:

• Parent or guardian name
• Patient name
• Phone number
• Email address
• Preferred appointment date or time
• Reason for appointment
• Dental care concerns
• Insurance or billing related information, when provided
• Referral information submitted by another dental or medical office
• Payment related details submitted through online payment tools
• Any other information you choose to share with our office

We may also collect basic website usage information, such as your IP address, browser type, device type, pages visited, time spent on the website, and how you found our website.

How We Use Your Information

We may use your information to:

• Schedule or confirm dental appointments
• Respond to questions submitted through the website
• Contact parents or guardians about patient care needs
• Process patient referrals
• Improve our website experience
• Provide information about pediatric dental services
• Manage billing, insurance, or payment related requests
• Send appointment reminders or office updates
• Maintain accurate practice records
• Protect the security and performance of our website

We do not sell your personal information.

Pediatric Patient Information

Castle Hills Pediatric Dentistry provides dental care for children, teens, and patients with special healthcare needs. Because our services involve minors, we ask that parents or legal guardians submit information on behalf of children.

We do not knowingly collect personal information directly from children under the age of 13 without the involvement of a parent or legal guardian. If you believe a child has submitted personal information without proper consent, please contact our office so we can review and address the request.

Health Information and HIPAA

Some information submitted through our website may relate to dental care, oral health concerns, or patient treatment needs. Castle Hills Pediatric Dentistry takes patient privacy seriously and works to protect patient information in accordance with applicable privacy and healthcare standards.

This Privacy Policy explains how information may be collected through our website. It does not replace any official Notice of Privacy Practices related to protected health information under HIPAA. For questions about how your child’s dental health information is handled, please contact our office directly.

Online Forms and Appointment Requests

When you submit an appointment request, contact form, referral form, or other online form, the information you provide is used to respond to your request and support patient care.

Please avoid submitting highly sensitive medical information through general website forms unless specifically requested. If your child needs urgent dental care, please call our office directly at (469) 669-0222.

Online Payments

If our website allows online payments, payment information may be processed through a secure third party payment provider. Castle Hills Pediatric Dentistry may receive payment confirmation details, but we do not control the full privacy practices of outside payment processors.

We recommend reviewing the privacy policy of any third party payment platform before submitting payment information.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve user experience, analyze website performance, and understand how visitors interact with our pages.

Cookies may help us:

• Remember website preferences
• Measure website traffic
• Improve page speed and usability
• Understand which services visitors are interested in
• Support online advertising or remarketing, when applicable

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

Analytics and Advertising Tools

Castle Hills Pediatric Dentistry may use tools such as Google Analytics, Google Ads, Meta Pixel, or similar platforms to understand website activity and improve marketing performance.

These tools may collect general information such as pages visited, device type, browser type, general location, and actions taken on the website. This information helps us improve the website experience and make our dental services easier for families to find online.

These tools do not give us direct access to your personal medical information.

How We Share Information

We may share information only when necessary to operate our practice, provide patient care, maintain website functionality, or comply with legal requirements.

Information may be shared with:

• Dental or healthcare professionals involved in patient care
• Secure scheduling or communication platforms
• Payment processing companies
• Website hosting or technical support providers
• Marketing or analytics service providers
• Insurance or billing support providers, when applicable
• Legal or regulatory authorities, when required by law

We do not sell, rent, or trade patient information to outside companies.

Third Party Links

Our website may include links to third party websites, payment portals, maps, review platforms, scheduling tools, or other outside resources. Once you leave our website, we are not responsible for the privacy practices, security, or content of those third party websites.

We recommend reviewing their privacy policies before submitting personal information.

Data Security

We take reasonable steps to protect personal information submitted through our website. These steps may include secure website technology, limited access to information, administrative safeguards, and trusted third party systems.

However, no website, email system, or online platform can guarantee complete security. Please use caution when submitting personal or health related information online.

Email and Text Communication

If you provide your email address or phone number, Castle Hills Pediatric Dentistry may contact you about appointment scheduling, patient care, office updates, billing, or related services.

Standard message and data rates may apply for text messages. You may request to stop receiving non essential communications by contacting our office.

Your Privacy Choices

You may contact our office to:

• Ask what personal information has been collected through the website
• Request corrections to inaccurate information
• Ask us to update contact details
• Request removal from non essential communications
• Ask questions about how your information is used
• Request more information about patient privacy practices

Some information may need to be retained for legal, billing, insurance, or patient care record purposes.

Retention of Information

Castle Hills Pediatric Dentistry may retain personal information for as long as needed to provide services, manage patient communication, comply with legal obligations, maintain business records, and support dental care operations.

The retention period may vary depending on the type of information and applicable legal requirements.

California and Other State Privacy Rights

Depending on your state of residence, you may have certain rights related to your personal information. These may include the right to access, correct, delete, or limit the use of certain personal data.

To make a privacy related request, please contact our office using the contact details below.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or office procedures. Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Castle Hills Pediatric Dentistry
4541 N Josey Lane, Suite 210
Carrollton, TX 75010

Phone: (469) 669-0222

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